Privacy Policy

1. Introduction

At Leo Ticketing, we are committed to protecting the privacy and security of our members' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or use our platform. By using Leo Ticketing, you consent to the practices described in this policy.

2. Information We Collect

When you register or use our Service, we may collect the following information:

Personal identification information — name, email address, and mobile number provided during registration.
Leo Club details — MyLeo ID, club affiliation, and membership verification screenshots.
Event registration data — events registered for, payment slip uploads, and registration status.
Form submission data — responses you submit through LeoForms activities.
Technical data — IP address, browser type, and device information collected automatically via standard web technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

To process and manage your event registrations and form submissions.
To verify Leo Club membership and determine access to restricted events and activities.
To send QR code tickets, approval notifications, and event-related communications.
To provide customer support and respond to your inquiries.
To improve our platform based on usage patterns and feedback.
To detect and prevent fraud or misuse of the platform.

4. Information Sharing

We respect your privacy and do not sell your personal information to third parties. We may share your information only in these circumstances:

Event Organizers: Your registration details are shared with the administrators of events you register for, solely to facilitate event management and attendance tracking.
Service Providers: We may engage trusted third-party services (e.g., email delivery, payment processing) who handle your data under strict confidentiality obligations.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

5. Leo Membership Verification

Leo Club membership status (is_leo) is verified manually by administrators after reviewing a MyLeo portal screenshot uploaded by you. This status is never automatically set from user input and is used solely to determine access to Leo-member-restricted events and activities.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All uploaded images are processed and stored securely on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use session cookies and CSRF tokens essential for the secure operation of the platform. We do not use third-party advertising cookies or tracking pixels. You may disable cookies through your browser settings, but this will prevent you from logging in or using authenticated features.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Registration records and event history may be retained for administrative and audit purposes. You may request deletion of your account and associated data by contacting us.

9. Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request correction of inaccurate personal data via your Profile page.
Request deletion of your account and personal data.
Withdraw consent for optional data processing at any time.

To exercise these rights, please contact us using the details below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.